Certified Nursing Assistant (CNA) Prometric Practice Exam

A resident displays signs of anxiety before a procedure. What is the most appropriate response by the nurse aide?

1. Reassure the resident about the procedure

2. Inform the resident that it's a normal part of care

3. Encourage the resident to calm down

4. Change the subject to distract the resident

The correct answer is: Reassure the resident about the procedure

Reassuring the resident about the procedure is the most appropriate response as it directly addresses the individual's feelings of anxiety. When residents are anxious, they often benefit from receiving clear, empathetic communication to help them understand what to expect. This reassurance can help alleviate fears and provide a sense of comfort and security before the procedure. In this context, providing information about the procedure, explaining its purpose, and discussing how it will be conducted can empower the resident and help them feel more in control. Reassurance can also serve as a way to establish trust between the resident and the nurse aide, which is crucial for effective care and support. While the other responses might seem helpful, they do not adequately meet the emotional needs of an anxious resident. Informing the resident that anxiety is a normal part of care may not provide the comfort they need at that moment. Encouraging the resident to calm down could come off as dismissive if their feelings aren't acknowledged. Changing the subject, although it might serve as a distraction, does not address the resident’s underlying anxiety and could lead to further feelings of insecurity.