Certified Nursing Assistant (CNA) Prometric Practice Exam

What action should a CNA take if confronted by an agitated patient who throws a telephone?

1. Try to calm the patient

2. Leave the room immediately and get the nurse’s attention

3. Call security

4. Stand still until the patient calms down

The correct answer is: Leave the room immediately and get the nurse’s attention

In a situation where a CNA is confronted by an agitated patient who demonstrates aggressive behavior, such as throwing a telephone, it is essential to prioritize safety for both the patient and the staff. Leaving the room to get the nurse’s attention is a prudent choice because it acknowledges the potential for escalating violence. The nurse is equipped to handle such situations and can bring appropriate resources and support. This action ensures that the CNA does not escalate the situation further and can maintain a safe distance while obtaining assistance from more experienced personnel. Moreover, it allows for a professional response to manage the patient's behavior effectively, ensuring proper care is given while maintaining a safe environment. The other options, such as trying to calm the patient or standing still, may not adequately address the immediate danger presented by the patient's aggression. Calling security might be a necessary step later, but getting the nurse's attention first ensures that professional intervention occurs sooner, which can help de-escalate the situation.