Certified Nursing Assistant (CNA) Prometric Practice Exam

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Study for the Certified Nursing Assistant (CNA) Prometric Exam. Prepare with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

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Which of the following is an effective way for CNAs to communicate with patients?

Use medical jargon to explain procedures
Be mindful of body language and tone of voice
Communicate loudly to be heard
Only write messages to patients

The correct answer is: Be mindful of body language and tone of voice

Being mindful of body language and tone of voice is essential for effective communication with patients. Non-verbal cues, such as maintaining eye contact, leaning slightly forward, and using a warm smile, can help create a sense of trust and openness. Additionally, the tone of voice can convey empathy and understanding, influencing how patients perceive the information being shared with them. This approach ensures that patients feel comfortable expressing their concerns and questions, leading to better overall communication and a stronger patient-caregiver relationship. In contrast, using medical jargon can confuse patients and make them feel alienated. Communicating loudly may come across as aggressive or disrespectful, potentially intimidating the patient instead of fostering an environment of care. Solely writing messages may limit the interaction and emotional support that verbal communication provides, neglecting important non-verbal elements that contribute to effective engagement.